{"id":2199,"date":"2026-09-26T14:19:29","date_gmt":"2026-09-26T14:19:29","guid":{"rendered":"https:\/\/molamolapuzzle.com\/?page_id=2199"},"modified":"2026-10-15T08:20:23","modified_gmt":"2026-10-15T08:20:23","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/molamolapuzzle.com\/fr\/conditions-generales-de-vente\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2199\" class=\"elementor elementor-2199 elementor-531\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7615d0c6 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"7615d0c6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7615d0c6\" data-e-type=\"e-div-block\" data-id=\"7615d0c6\">\n    \t\t<div class=\"elementor-element elementor-element-6ff380c elementor-widget elementor-widget-text-editor\" data-id=\"6ff380c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<header class=\"page-head container\">\n<h1 class=\"h1\">Conditions g\u00e9n\u00e9rales de vente<\/h1>\n<p class=\"lead text-muted\">Les pr\u00e9sentes conditions r\u00e9gissent toute vente de produits Mola Mola r\u00e9alis\u00e9e via molamolapuzzle.com aupr\u00e8s de consommateurs, au sens du Code de la consommation.<\/p>\n<\/header>\n<div class=\"section legal container\">\n<nav class=\"legal-toc\" aria-label=\"Pages l\u00e9gales\">\n<a class=\"mm-chip\" href=\"\/fr\/mentions-legales\/\">Mentions l\u00e9gales<\/a><a class=\"mm-chip chip-current\" href=\"\/fr\/conditions-generales-de-vente\/\" aria-current=\"page\">Conditions g\u00e9n\u00e9rales de vente<\/a><a class=\"mm-chip\" href=\"\/fr\/politique-de-confidentialite\/\">Confidentialit\u00e9<\/a><a class=\"mm-chip\" href=\"\/fr\/cookies\/\">Cookies<\/a><a class=\"mm-chip\" href=\"\/fr\/retractation\/\">R\u00e9tractation<\/a>\t\t<\/nav>\n<section class=\"legal-section\"><h2 class=\"h4\">Champ d\u2019application<\/h2><p>Toute commande implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes conditions, dans leur version affich\u00e9e au moment de la commande. Elles pr\u00e9valent sur tout autre document.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Vendeur<\/h2><p>Les produits sont vendus par <strong>H\u00e9l\u00e8ne Levard<\/strong>, entrepreneure individuelle, exer\u00e7ant sous le nom commercial <strong>Mola Mola<\/strong>, R\u00e9sidence Les Hauts de Calvi, 20260 Calvi, France. SIRET : 947 821 997 00055. E-mail : <a href=\"mailto:hello@molamolapuzzle.com\">hello@molamolapuzzle.com<\/a>. Voir aussi les <a href=\"\/fr\/mentions-legales\/\">mentions l\u00e9gales<\/a>.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Produits<\/h2><p>Mini-puzzles de 99 pi\u00e8ces, 10 \u00d7 14 cm, et tirages d\u2019art. Chacun est r\u00e9alis\u00e9 \u00e0 partir d\u2019une photographie sous-marine prise par H\u00e9l\u00e8ne Levard.<\/p><p>Les visuels des produits pr\u00e9sent\u00e9s sur le site sont des mockups cr\u00e9\u00e9s \u00e0 partir des fichiers finaux, et non des photographies des produits finis. \u00c0 l\u2019impression, les couleurs du puzzle et de sa bo\u00eete apparaissent l\u00e9g\u00e8rement plus fonc\u00e9es qu\u2019\u00e0 l\u2019\u00e9cran, en raison des diff\u00e9rences entre le rendu d\u2019un \u00e9cran et celui d\u2019une impression. Cette l\u00e9g\u00e8re variation est normale et ne constitue pas un d\u00e9faut.<\/p><p>Ne convient pas aux enfants de moins de 3 ans. Petits \u00e9l\u00e9ments. Risque d\u2019\u00e9touffement.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Prix<\/h2><p>Les prix sont indiqu\u00e9s en euros. TVA non applicable, art. 293 B du CGI. Les frais de livraison sont indiqu\u00e9s avant la confirmation de la commande et s\u2019ajoutent au prix.<\/p><p>Les prix peuvent changer \u00e0 tout moment. Le prix appliqu\u00e9 est celui affich\u00e9 au moment de la commande.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Commandes<\/h2><p>La commande est pass\u00e9e d\u00e8s que le client la confirme et la r\u00e8gle. Un e-mail de confirmation r\u00e9capitulant la commande est alors envoy\u00e9. Le contrat est conclu \u00e0 l\u2019envoi de cette confirmation.<\/p><p>Mola Mola peut refuser une commande anormale, pass\u00e9e de mauvaise foi, ou lorsqu\u2019un paiement pr\u00e9c\u00e9dent reste impay\u00e9.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Paiement<\/h2><p>Le paiement est d\u00fb int\u00e9gralement lors de la commande, par carte bancaire via WooPayments, exploit\u00e9 avec Stripe. Les coordonn\u00e9es bancaires ne sont jamais conserv\u00e9es par Mola Mola.<\/p><p>Les pr\u00e9commandes sont d\u00e9bit\u00e9es int\u00e9gralement lors de la commande. Les puzzles pr\u00e9command\u00e9s sont exp\u00e9di\u00e9s au plus tard \u00e0 la date d\u2019exp\u00e9dition indiqu\u00e9e sur la fiche produit et lors du paiement, dans l\u2019ordre de r\u00e9ception des pr\u00e9commandes. Si la date limite d\u2019exp\u00e9dition ne peut pas \u00eatre respect\u00e9e, vous en \u00eates inform\u00e9 par e-mail et pouvez annuler votre commande, avec remboursement int\u00e9gral, tant qu\u2019elle n\u2019a pas \u00e9t\u00e9 exp\u00e9di\u00e9e ou, pour les commandes retir\u00e9es \u00e0 Calvi, tant qu\u2019elle n\u2019est pas disponible au retrait, sans pr\u00e9judice des droits pr\u00e9vus aux articles L216-2 et L216-3 du Code de la consommation.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Livraison<\/h2><p>Mola Mola exp\u00e9die depuis la Corse, France, vers les pays suivants : Allemagne, Autriche, Belgique, Espagne, France, Italie, Luxembourg, Pays-Bas, Pologne et Portugal, avec Mondial Relay (point relais ou livraison \u00e0 domicile) ou par remise en main propre \u00e0 Calvi. Les d\u00e9lais de livraison d\u00e9pendent de la destination et sont indiqu\u00e9s lors du paiement. \u00c0 d\u00e9faut de date indiqu\u00e9e, Mola Mola livre au plus tard trente jours apr\u00e8s la conclusion du contrat. En cas de retard, le client peut r\u00e9silier le contrat dans les conditions des articles L216-2 et L216-3 du Code de la consommation.<\/p><p>Les commandes livr\u00e9es hors de l\u2019Union europ\u00e9enne peuvent \u00eatre soumises \u00e0 des droits de douane et taxes \u00e0 l\u2019importation, \u00e0 la charge du destinataire.<\/p><p>Le risque est transf\u00e9r\u00e9 au client \u00e0 la r\u00e9ception physique des marchandises. Si un colis arrive endommag\u00e9 ou incomplet, merci de le signaler \u00e0 hello@molamolapuzzle.com dans les 3 jours suivant la r\u00e9ception, avec des photographies de l\u2019emballage et du contenu, afin qu\u2019une r\u00e9clamation puisse \u00eatre d\u00e9pos\u00e9e aupr\u00e8s du transporteur. Cela ne limite pas les garanties l\u00e9gales d\u00e9crites ci-dessous.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Droit de r\u00e9tractation<\/h2><p>En application de l\u2019article L221-18 du Code de la consommation, le client dispose de quatorze jours \u00e0 compter de la r\u00e9ception des biens pour se r\u00e9tracter, sans donner de motif et sans p\u00e9nalit\u00e9.<\/p><p>La r\u00e9tractation s\u2019exerce en ligne, gratuitement, avec le <a href=\"\/fr\/retractation\/\">formulaire de r\u00e9tractation<\/a> (qui comprend le formulaire type de r\u00e9tractation), ou par toute autre d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 envoy\u00e9e \u00e0 hello@molamolapuzzle.com. Un accus\u00e9 de r\u00e9ception est envoy\u00e9 sans d\u00e9lai par e-mail. Les biens doivent \u00eatre retourn\u00e9s complets et en bon \u00e9tat dans les quatorze jours suivant cette d\u00e9claration, \u00e0 l\u2019adresse suivante : Mola Mola, H\u00e9l\u00e8ne Levard, R\u00e9sidence Les Hauts de Calvi, 20260 Calvi, France ; les frais de retour sont \u00e0 la charge du client.<\/p><p>Le remboursement de la totalit\u00e9 des sommes vers\u00e9es, y compris les frais de livraison standard \u00e0 l\u2019aller, est effectu\u00e9 au plus tard dans les quatorze jours suivant la communication de la d\u00e9cision de se r\u00e9tracter, par le moyen de paiement initial. Mola Mola peut diff\u00e9rer le remboursement jusqu\u2019\u00e0 la r\u00e9ception des biens ou jusqu\u2019\u00e0 ce que le client ait fourni une preuve d\u2019exp\u00e9dition.<\/p><p>Le client peut ouvrir et examiner les biens pour \u00e9tablir leur nature et leurs caract\u00e9ristiques. Lorsque les biens retourn\u00e9s ont fait l\u2019objet de manipulations allant au-del\u00e0 de ce qui est n\u00e9cessaire pour \u00e9tablir leur nature et leurs caract\u00e9ristiques, le remboursement peut \u00eatre r\u00e9duit de la d\u00e9pr\u00e9ciation en r\u00e9sultant, comme le permet l\u2019article L221-23 du Code de la consommation.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Garanties l\u00e9gales<\/h2><p>Les produits sont couverts par la garantie l\u00e9gale de conformit\u00e9 (articles L217-3 \u00e0 L217-20 du Code de la consommation) pendant deux ans \u00e0 compter de la livraison, et par la garantie contre les vices cach\u00e9s (articles 1641 \u00e0 1649 du Code civil).<\/p><p>Ces garanties s\u2019appliquent ind\u00e9pendamment de toute garantie commerciale. R\u00e9clamations : hello@molamolapuzzle.com.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">R\u00e9clamations, m\u00e9diation et droit applicable<\/h2><p>Les r\u00e9clamations doivent \u00eatre adress\u00e9es \u00e0 hello@molamolapuzzle.com. \u00c0 d\u00e9faut de r\u00e9solution, le client peut saisir gratuitement CM2C \u2013 Centre de la M\u00e9diation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France, <a href=\"https:\/\/www.cm2c.net\">https:\/\/www.cm2c.net<\/a>.<\/p><p>Les pr\u00e9sentes conditions sont r\u00e9gies par le droit fran\u00e7ais. Le client peut engager une action devant le tribunal de son lieu de r\u00e9sidence.<\/p><\/section>\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2199","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - 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