{"id":3202,"date":"2026-10-28T10:26:57","date_gmt":"2026-10-28T10:26:57","guid":{"rendered":"https:\/\/molamolapuzzle.com\/retractation\/"},"modified":"2026-10-28T10:26:57","modified_gmt":"2026-10-28T10:26:57","slug":"retractation","status":"publish","type":"page","link":"https:\/\/molamolapuzzle.com\/fr\/retractation\/","title":{"rendered":"Droit de r\u00e9tractation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3202\" class=\"elementor elementor-3202 elementor-3201\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7615d0c6 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"7615d0c6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7615d0c6\" data-e-type=\"e-div-block\" data-id=\"7615d0c6\">\n    \t\t<div class=\"elementor-element elementor-element-6ff380c elementor-widget elementor-widget-text-editor\" data-id=\"6ff380c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<header class=\"page-head container\">\n<h1 class=\"h1\">Droit de r\u00e9tractation<\/h1>\n<p class=\"lead text-muted\">R\u00e9tractez-vous d\u2019une commande pass\u00e9e sur molamolapuzzle.com dans les 14 jours suivant sa r\u00e9ception.<\/p>\n<\/header>\n<div class=\"section legal container\">\n<nav class=\"legal-toc\" aria-label=\"Pages l\u00e9gales\">\n<a class=\"mm-chip\" href=\"\/fr\/mentions-legales\/\">Mentions l\u00e9gales<\/a><a class=\"mm-chip\" href=\"\/fr\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><a class=\"mm-chip\" href=\"\/fr\/politique-de-confidentialite\/\">Confidentialit\u00e9<\/a><a class=\"mm-chip\" href=\"\/fr\/cookies\/\">Cookies<\/a><a class=\"mm-chip chip-current\" href=\"#\" aria-current=\"page\">R\u00e9tractation<\/a>\t\t<\/nav>\n<section class=\"legal-section\"><h2 class=\"h4\">Se r\u00e9tracter en ligne<\/h2><p>Vous pouvez vous r\u00e9tracter de votre commande, sans donner de motif, dans les 14 jours suivant la r\u00e9ception des biens (article L221-18 du Code de la consommation). Remplissez le formulaire ci-dessous et confirmez : un accus\u00e9 de r\u00e9ception vous est envoy\u00e9 imm\u00e9diatement par e-mail.<\/p><style id=\"wpforms-css-vars-3197\">\n\t\t\t\t#wpforms-3197 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-3197\"><form id=\"wpforms-form-3197\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"3197\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/3202\" data-token=\"4f06856f6ac68a395e98639576493d0a\" data-token-time=\"1793981819\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-3197-field_6-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"6\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-3197-field_6\" >des E-mail Nom<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-3197-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-3197-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-3197-field_1\">Nom <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3197-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-3197-field_1-error\" required><\/div><div id=\"wpforms-3197-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-3197-field_2\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3197-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-3197-field_2-error\" required><\/div><div id=\"wpforms-3197-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-3197-field_3\">Num\u00e9ro de commande <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3197-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-3197-field_3-error\" required><\/div><div id=\"wpforms-3197-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-3197-field_4\">Date de r\u00e9ception des biens<\/label><input type=\"text\" id=\"wpforms-3197-field_4\" class=\"wpforms-field-medium\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-3197-field_4-error\" ><\/div><div id=\"wpforms-3197-field_5-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-3197-field_5\">Produits concern\u00e9s (laisser vide si toute la commande)<\/label><textarea id=\"wpforms-3197-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" placeholder=\"Take your time.\" aria-errormessage=\"wpforms-3197-field_5-error\" ><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-3197-field_6-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-3197-field_6-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-3197-field_6-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"3197\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1793981819.85ebd257f65c36b2bbdcf3d2265bc3a4ff4969c311cc46ac125f7ac39d767fbb\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/molamolapuzzle.com\/fr\/wp-json\/wp\/v2\/pages\/3202\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-3197\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Confirmer la r\u00e9tractation\" aria-live=\"assertive\" value=\"wpforms-submit\">Confirmer la r\u00e9tractation<\/button><img decoding=\"async\" src=\"https:\/\/molamolapuzzle.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Chargement en cours\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/section><section class=\"legal-section\"><h2 class=\"h4\">Apr\u00e8s votre r\u00e9tractation<\/h2><p>Retournez les biens complets, dans les 14 jours suivant votre r\u00e9tractation, \u00e0 l\u2019adresse suivante : Mola Mola, H\u00e9l\u00e8ne Levard, R\u00e9sidence Les Hauts de Calvi, 20260 Calvi, France. Les frais de retour sont \u00e0 votre charge.<\/p><p>La totalit\u00e9 des sommes vers\u00e9es, y compris les frais de livraison standard \u00e0 l\u2019aller, est rembours\u00e9e au plus tard dans les 14 jours suivant la communication de votre d\u00e9cision de vous r\u00e9tracter, par le moyen de paiement initial. Nous pouvons diff\u00e9rer le remboursement jusqu\u2019\u00e0 la r\u00e9ception des biens ou jusqu\u2019\u00e0 ce que vous ayez fourni une preuve d\u2019exp\u00e9dition.<\/p><p>Si les biens ou le colis sont arriv\u00e9s endommag\u00e9s, vous pouvez envoyer des photos de l\u2019emballage et du contenu \u00e0 <a href=\"mailto:hello@molamolapuzzle.com\">hello@molamolapuzzle.com<\/a>. C\u2019est facultatif : cela nous aide \u00e0 faire une r\u00e9clamation aupr\u00e8s du transporteur et ne conditionne pas votre droit de r\u00e9tractation.<\/p><\/section><section class=\"legal-section\"><h2 class=\"h4\">Formulaire type de r\u00e9tractation<\/h2><p>Si vous pr\u00e9f\u00e9rez nous \u00e9crire \u00e0 <a href=\"mailto:hello@molamolapuzzle.com\">hello@molamolapuzzle.com<\/a>, vous pouvez utiliser ce mod\u00e8le (\u00e0 compl\u00e9ter et \u00e0 envoyer uniquement si vous souhaitez vous r\u00e9tracter) :<\/p><ul><li>\u00c0 l\u2019attention de : Mola Mola, H\u00e9l\u00e8ne Levard, R\u00e9sidence Les Hauts de Calvi, 20260 Calvi, France, hello@molamolapuzzle.com<\/li><li>Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la vente du bien ci-dessous : \u2026<\/li><li>Command\u00e9 le \/ re\u00e7u le : \u2026<\/li><li>Nom du consommateur : \u2026<\/li><li>Adresse du consommateur : \u2026<\/li><li>Signature du consommateur (uniquement en cas de notification du pr\u00e9sent formulaire sur papier) : \u2026<\/li><li>Date : \u2026<\/li><\/ul><\/section>\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3202","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Vous disposez de 14 jours pour vous r\u00e9tracter apr\u00e8s une commande Mola Mola. 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